Last Updated: November 2025
Contact: support@zeenwear.shop | (636) 338-1691

1. What is ZeenWear?

ZeenWear is a lifestyle footwear brand specializing in high-quality, cozy, and stylish slippers designed for everyday comfort. We focus on providing fashionable home and casual wear that combines comfort, durability, and modern design.

2. Where are you located?

Our business is based in Columbus, Ohio, USA. Our address is:
2450 Danvers Ct, Columbus, OH 43220, USA

3. What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and Shopify Payments. All transactions are securely processed using encrypted checkout systems.

4. How long does shipping take?

Orders are typically processed within 1–3 business days.

• Standard Shipping (U.S.): 5–10 business days

• Express Shipping (U.S.): 2–5 business days

• International Shipping: 10–20 business days

You will receive a tracking number once your order ships.

5. How can I track my order?

Once your order has shipped, you’ll receive an email with your tracking number and a direct link to monitor your delivery. You can also contact us at support@zeenwear.shop for help tracking your package.

6. Can I cancel or modify my order?

We begin processing orders as soon as they are placed, so modifications or cancellations must be requested within 12 hours of purchase. Please contact support@zeenwear.shop immediately with your order number.

7. What is your return policy?

We offer a 30-day return policy for unused and unworn items in their original packaging. For more details, please visit our [Refund & Return Policy page].

8. Who pays for return shipping?

If the item is defective or incorrect, we cover the return shipping. For all other returns (such as size or color preference), the customer is responsible for shipping costs.

9. Are ZeenWear slippers machine washable?

Yes! Most of our slippers are machine washable. We recommend placing them inside a shoe laundry bag and washing gently in cold water. Air dry only.

10. How can I contact customer service?

You can reach our friendly customer support team at:
📧 Email: support@zeenwear.shop
📞 Phone: (636) 338-1691
📍 Address: 2450 Danvers Ct, Columbus, OH 43220, USA
We respond to most inquiries within 24 hours (Mon–Fri).

11. Do you offer gift options?

Yes! Many of our products are available in gift packaging. ZeenWear slippers also make perfect gifts for birthdays, holidays, and special occasions.

12. Are your products available in stores?

Currently, ZeenWear is available exclusively online through our official website — www.zeenwear.shop. This helps us keep prices fair and maintain direct quality control.

13. Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping costs and times vary based on location. All international orders may be subject to local customs duties or taxes.

14. Are your slippers waterproof or anti-slip?

Yes! Many of our slipper models are made with waterproof TPR soles and feature anti-slip grip technology, making them safe for both indoor and light outdoor use.

15. What sizes do you offer?

Our slippers are available in multiple sizes to fit women of all ages. Please check our Size Chart on each product page for accurate measurements and fit recommendations.

16. Do you offer wholesale or bulk discounts?

Yes! We welcome bulk and wholesale inquiries. Please email support@zeenwear.shop with your company details or order quantity for a customized quote.