Last Updated: November 2025
Email: support@zeenwear.shop
Phone: (636) 338-1691
Address: 2450 Danvers Ct, Columbus, OH 43220, USA

At ZeenWear, we strive to ensure that your order reaches you quickly and safely.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

• Standard Shipping (U.S.): 5–10 business days

• Express Shipping (U.S.): 2–5 business days

• International Shipping: 10–20 business days (depending on destination and customs processing)

Delivery times are estimates and may vary due to factors beyond our control (e.g., postal delays, weather conditions, or customs).

Shipping Costs

• Shipping costs are calculated at checkout based on weight, delivery method, and destination.

• Free shipping may be offered during promotions or for orders over a certain amount.

Tracking Your Order

Once your order ships, you’ll receive an email with a tracking number and carrier link so you can monitor delivery progress.

Lost or Stolen Packages

Once an order is marked “Delivered” by the carrier, ZeenWear is not responsible for lost or stolen packages.
If you believe your package was lost or stolen:

1. Check with neighbors or your local post office.

2. File a claim directly with the shipping carrier.

3. Contact us at support@zeenwear.shop for assistance.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery. Please provide photos for faster resolution.

International Orders

Customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.