Refund & Return Policy

Last Updated: November 2025
Contact Email: support@zeenwear.shop
Phone: (636) 338-1691
Address: 2450 Danvers Ct, Columbus, OH 43220, USA

At ZeenWear, your satisfaction is our top priority. We want you to be fully happy with your purchase. If, for any reason, you’re not satisfied, you may return your item(s) in accordance with the guidelines below.

Eligibility for Returns

  • You have 30 calendar days from the date you received your order to request a return.

  • To be eligible for a return, your item must be:

    • Unused, unworn, and in its original condition.

    • In the original packaging, including all tags, inserts, or accessories.

  • Proof of purchase (order number or receipt) is required.

How to Initiate a Return

  1. Email us at support@zeenwear.shop with your order number and the reason for your return.

  2. We will review your request and provide a Return Authorization (RA) number and return instructions.

  3. Ship the item back to the provided return address.

Refunds

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • Approved refunds will be issued to your original payment method within 5–10 business days.

  • Shipping fees are non-refundable, except for defective or incorrect items.

  • Please note that your bank or credit card company may take an additional few days to post the refund to your account.

Exchanges

We replace items only if they are defective, damaged, or sent in error.
To request an exchange, contact us at support@zeenwear.shop before returning your product.

Non-Returnable Items

  • Gift cards or promotional items.

  • Clearance or “Final Sale” products.

  • Worn, washed, or damaged items not caused by our error.

Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

  • We recommend using a trackable shipping service and keeping your receipt.

  • ZeenWear is not responsible for lost packages during return transit.

Defective or Wrong Item Received

If you receive a defective or incorrect product, contact us within 7 days of delivery. Please include a photo of the issue so we can process a replacement or refund promptly.